There are awesome products with awesome services in the Industry when it comes to connecting with your customers or with your internal stakeholders for communication. Though Social Media has almost changed the perception what has been prevailing since now, but you cant ask your stakeholders to be online for your sake of communication.
Within last three years, I have seen relevant growth of Cloud business and traditional products moving to SaaS and have cool mobility and #UX. From ERP providers to normal Payroll and Accounting Software is available on Cloud.
In some cases only open source is the solution, though for a limited period. Moreover, If you have been the Victim of SaaS based pricing (Most of the time small organizations) , you will well know the Pain when you see the invoices to be paid. Our customers whom we consulted for Customer Relationship Management (CRM), Analytic Solution, Ticket Support, Community Support, Intranet Portal etc had different views about open source technology, but those with small budget and only looked for solution with objective to move ahead of manual operations were ready to pay a fixed monthly cost for support through out their term on open source.
Our teams have good experience on customization and meeting the workflow based on business requirements on Enterprise Needs and have been working on Oracle and Microsoft Standard Products, but demand of customers and their tight budgets has made us look beyond Standard Products and now we have open source consulting teams supporting our clients on Sugar CRM, Pentaho, Joomla, Drupal etc.
Open Source solutions are good since you can customize the technology stack and make required changes, even you own the new solution which is scalable and License Free, No Limitations on Features and Functions till you have a good team to do that. But there is a catch, you have to maintain a internal team to support on the same once you go Live Or, when it comes to support or you must have an IT Partner who can support you for a fixed monthly cost, which will be bare minimum, which otherwise you might have paid 5X as user licenses of SaaS solutions.
SaaS Solutions Comes up with Package Pricing ( Most of the When you come to SLA level you get the pricks – Pre Sales duration, you are above ground reality.)
1. It will have a Minimum Number of Users you have to buy.
2. You will be given Allocate no Buffet unless you are opting for highest package (Premium or whatever they names)
3. Every additional feature you would like to opt will come at additional cost (Consider you want Mail Chimp with Any SaaS CRM)
4. A lock in period will be there
5. Data Security on Cloud may give you sleepless nights (If you have insecure feeling with Cloud Security Model)
6. Not the least there will be Enable Cost Associated (Though this is valid for Non SaaS solutions too)
7. Most important and Neglected part is, what if you want to move to other solution.. Have you questioned about Data Back Up policies?
And if you don’t want to flow your money , opt for a open source stack, customize it to your requirement and operate till you find it hard to scale and justify for some future functions which you need to bring on board.
For Free Consultation on Enterprise Solutions drop a request at sales@sakeesoft with Subject Line – Consultation for Enterprise Solution.
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