Case Study

About The Project

A Leading Maintenance Service Provider Of US


It has been acknowledged that effective maintenance management can help organizations achieve effectiveness and efficiency in service businesses. Yet, there is not many organizations view maintenance management as a business function which offers business profit and competitive advantage. Indeed innovative and responsive maintenance approaches in the service sector are not being seen. This paper identifies the maintenance management practices in a case of academic institution in India – to explore maintenance management in service organizations.

The current maintenance management and major issues on maintenance are investigated by using in-depth interview and semi-structure interview. The case study reveals that the maintenance management is basis processes in enhancing its assets are available to support business operations. Inspection and assessment; and repair are more likely to be practiced, while cleaning, landscaping and security services are outsourced

1


Challenges


With the growth and and expansion in their business they have acquired a lot new customers and the demand for their service kept increasing. To maintain the large customer database and to provide a timely and quality service the client needed to automate the process.

2


Solutions


Sakeesoft has developed a customized Customer Relationship Management (CRM) tool designed to streamline sales and management processes, enabling clients to efficiently handle their growing customer base. It also allows for the secure storage and utilization of customer data and other relevant information to enhance service and engagement.

3


Technology Used


However, the institution lacks a maintenance policy and adequate resource allocation for preventive and corrective maintenance. This study offers constructive recommendations for property managers and owners to initiate and implement effective maintenance management.
Keywords: Maintenance management,performance, service sector, operations management, case study.



Results

Customers and employees demand better experiences. From contact center to field service, we help modernize service operations so companies in any industry can create personalized experiences that drive revenue, maximize business value and increase customer loyalty. Customer relationship management (CRM) is one of the most popular types of business software. That’s no surprise considering CRM is focused on maximizing sales and revenues. CRM software helps companies track their communications and nurture their relationships with both prospects and customers. It replaces less-effective methods that use disparate apps such as spreadsheets, standalone databases, and email. CRM data is stored in a central database, making it accessible to multiple user groups within an organization. This enables different departments to take advantage of a company’s CRM system including:

  • Sales
  • Marketing infographic: Customer Relationship Management Case studies
  • Customer Service
  • Project Development
  • Human Resources (HR)